online store FAQ - Love My Bonsai


How am I able to place an order? 

After you've settled on an item you'd like to purchase, click on the checkout button. Make sure you follow the guidelines on the order page. In the event that you are requesting more than one item, please utilize our "add to cart" feature. In-stock goods are usually sent 1-2 business days after you complete order. 

What service do you use to process orders? 

All orders on our site are handles and carried out through a Shopify Payments, PayPal, or CoinBase. At the point of offering the payment information for a sale, if it has not expired and is valid, it will be pre-approved and charged when the processing has completed. 

What forms of payment do you accept? 

We accept an extensive array of payments including: Visa, MasterCard, American Express, Diners Club, Discover Card, JCB International Card, Apple Pay, Google Pay and Bitcoin.

What are the cost of shipping? 

$5 for any order $25 and under.
Free for all orders over $25.

Is the tree I see the tree in the photo the tree I'm going to get? 

With our master artisan trees, artisan trees, or specimen trees, or anywhere else where it's specifically noted:  YES!  Those are one-of-a-kind trees, and you will get that exact one.

For all other trees, the photo is of a tree in the same group.  You'll get one that's very similar in size and shape, in the same style, in a pot that we specifically picked out to match the exact shape and size of your bonsai tree.

What if I have special shipping requirements for a really, really big tree? 

For this, you have two options:
  1. Contact us, and we'll make the appropriate preparations for your specimen bonsai shipment.
  2. We'll contact you after your order, and we'll make the appropriate preparations for your specimen bonsai shipment. 

Where do you ship your products to?

We currently ship to the continental USA, and can make some exceptions for Alaska, Hawaii, USVI and Puerto Rico. 

How and Where do you ship your bonsai trees from?

Our various Bonsai trees ship exactly to the address you provide at check out, with most of our customers choosing to send the Bonsai trees directly to their home. We have a family run nursery located in New York that most of our trees ship from.

Do you ship to a P.O. Box/APO address? 

No, we do not ship to P.O. boxes and/or APO/FPO.

When will you be able to process the order(s) I requested? 

After we've successfully received your payment for the item(s) you ordered, you will receive an order confirmation email confirming your order and payment. Next, your order request will be processed and shipped out 1-2 business days after the transaction is complete. 

When will you contact me to confirm my order requested? 

If the product and/or item you requested has alternatives that were not outlined when making an order prior to shipment, upon request, a customer service agent will email you the specifics of the order and estimated time for delivery. Additionally, all normal orders always receive a confirmation email once your order ships. Please be sure to check your inbox and spam folder. 

When will I be hear about the delivery timeline?

12-24 hours after the tree and/or supplies you requested has shipped, expect an email with your shipping details. 

What do I do if my goods are harmed, damaged or faulty upon delivery?

We highly recommend that you thoroughly check the packaging of your item(s) when they arrive. If you sense any damage, please make note of it when signing the delivery form and before accepting delivery. On the off chance that your item(s) do arrive faulty or damaged, please contact us immediately (same day) and attach photographs of the damage, and we will get in touch with you at the earliest opportunity to assist in this issue.

What kind of soil do the trees have?

All non-specimen trees are shipped in a high quality bonsai soil with organic material mixed in to hold enough moisture for the voyage to your doorstep.