Shipping a living, breathing tree is no easy task. Thankfully, we've got this part nailed.
Order Confirmation:
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system, and working diligently on our end to get your new tree out to you. As soon as we receive your order, we automatically confirm that the item is in stock, is perfectly healthy, and available for shipment. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
Tracking:
When ordering, you will be prompted to provide a valid email address. Once shipped, we will provide you with a tracking number to that address shortly after shipment (typically within 12-24 hours)
Timing:
If your order is placed after 1:00 EDT time on Tuesday, your order will generally be shipped the following Monday with the following exception: If your order is being delivered to an address east of the Mississippi, we will work to deliver your live tree by the end of the current week.
NOTE: We will hold your order if there is a storm that will delay delivery!
This is for the health of the tree. No exceptions.
If ordering as a gift for a specific delivery date, please contact us for confirmation of delivery date.
Damages
We take care to pack our trees and supplies to be as safe and secure as possible while they're in transit. Sometimes, a box could get dropped or crushed. If that happens, your tree is probably fine! A few ruffled leaves, or broken twigs is just fine for the tree, and can actually help it develop a thicker trunk.
Broken pots, or the tree being broken in half, is not good. While this rarely happens, we'll make sure to replace it if it happens to you.
Holding Shipments
We are able to hold shipments / ship later with a comment on the order. In the checkout process there is a box where you can "add a note".
We generally ship most orders with live trees to arrive before the end of the current week (including Saturday) providing that we receive your order prior to 1:00 PM Eastern Time on Tuesday.
About Your Tree
With our master artisan trees, artisan trees, or specimen trees, or anywhere else where it's specifically noted, you will get the exact tree in the photos. It may look slightly different, as trees look different at different times of the year, and we are continually pruning the tree as it grows - but it will be the exact one you see.
For all other trees, the photo you see is from a tree in the same group. You'll get one that's very similar in size and shape, in the same style, in a pot that we specifically picked out to match the exact shape and size of your bonsai tree.
Remember: If your tree is supposed to lose its leaves in the fall, it won't ship with any in the winter.
Pruning
We will prune your tree immediately before boxing it up and shipping it out. This helps it conserve energy in the root system while it is in transit. Since regular pruning is generally good for your bonsai tree, it won't hurt it at all. It will grow back.
Where We Ship
We only ship to the continental US. Generally, Alaska, Hawaii, The US Virgin Islands, Guam, and Puerto Rico.
We can't ship to P.O. Boxes and/or APO/FPO.
If you are outside of the US, please contact us to inquire about an order!
