Shipping a living, breathing tree is no easy task. Thankfully, we've got this part nailed.
As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system, and working diligently on our end to get your new tree out to you. As soon as we receive your order, we automatically confirm that the item is in stock, is perfectly healthy, and available for shipment. If your item(s) are available for immediate shipment, we will process the charges and submit the order for shipment.
When ordering, you will be prompted to provide a valid email address. Once shipped, we will provide you with a tracking number to that address shortly after shipment (typically within 12-24 hours)
If your order is placed after 1:00 EDT time on Tuesday, your order will generally be shipped the following Monday with the following exception: If your order is being delivered to an address east of the Mississippi, we will work to deliver your live tree by the end of the current week.
NOTE: We will hold your order if there is a storm that will delay delivery!
This is for the health of the tree. No exceptions.
If ordering as a gift for a specific delivery date, please contact us for confirmation of delivery date.
We take care to pack our trees and supplies to be as safe and secure as possible while they're in transit. Sometimes, a box could get dropped or crushed. If that happens, your tree is probably fine! A few ruffled leaves, or broken twigs is just fine for the tree, and can actually help it develop a thicker trunk.
Broken pots, or the tree being broken in half, is not good. While this rarely happens, we'll make sure to replace it if it happens to you.
We are able to hold shipments / ship later with a comment on the order. In the checkout process there is a box where you can "add a note".
We generally ship most orders with live trees to arrive before the end of the current week (including Saturday) providing that we receive your order prior to 1:00 PM Eastern Time on Tuesday.
About Your Tree
With our master artisan trees, artisan trees, or specimen trees, or anywhere else where it's specifically noted, you will get the exact tree in the photos. It may look slightly different, as trees look different at different times of the year, and we are continually pruning the tree as it grows - but it will be the exact one you see.
For all other trees, the photo you see is from a tree in the same group. You'll get one that's very similar in size and shape, in the same style, in a pot that we specifically picked out to match the exact shape and size of your bonsai tree.
Remember: If your tree is supposed to lose its leaves in the fall, it won't ship with any in the winter.
Please see fixed shipping rates below:
$5 flat rate shipping for any order $25 and under.
Free shipping for all orders over $25.
We only ship to the continental US. Generally we do not ship items to Alaska, Hawaii, the US Virgin Islands, Puerto Rico, P.O. Boxes and/or APO/FPO.
If you are in the USVI, Puerto Rico, Alaska or Hawaii, please contact us to inquire about an order!
If you live elsewhere, and still want a tree, please be sure to join our mailing list to stay informed about our latest shipping policies. Plus, we send a ton of free bonsai information.