online store Returns


We strive to make ordering from us as fun and stress-free as possible.

Bonsai is a relaxing hobby, so it should stay that way when you're shopping for them too.

Occasionally, there are small variations in the products.  his means they may look slightly different from the photos...

For example, you shouldn't expect a maple tree to have leaves in the winter.

These are living trees!  They grow, they get pruned for seasonal care, the may lose their leaves.

When shipping, we take care to pack our trees and supplies to be as safe and secure as possible while they're in transit.  Sometimes, a box could get dropped or crushed.  If that happens, your tree is probably fine!  A few ruffled leaves, or broken twigs is just fine for the tree, and can actually help it develop a thicker trunk.

Broken pots, or the tree being broken in half, is not good.  While this rarely happens, we'll make sure to replace it if it happens to you.  Simply contact us, and we'll send a replacement pot.

Beyond growth, and pruning, and the rare broken pot....

If you're not satisfied with your tree for any reason, contact us within 10 days of receipt and we'll provide you with a replacement, exchange or full refund.

Note: We will not accept a return on a dead tree.  It is your responsibility to care for your living bonsai tree.

Refunds will happen 5-10 business days after receipt and inspection of your live tree.